Delivery

 

  1. Introduction

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email. This delivery policy applies to our wholesale business.

1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

  1. Free delivery

2.1    We offer free standard delivery to all mainland UK addresses on all orders that meet our minimum order quantity (including VAT). Further information is provided in our Terms and Conditions of Sale.

2.2    All other orders will be subject to delivery charges as detailed in Section 5.

2.3    Minimum order quantity: 24 products, in packs of 6 per case.

Pack size: 6 products per case.

Products can be mix and match subject to packing requirements above

  1. Geographical limitations

3.1    Delivery will take place once full and cleared payment has been received by us unless we have agreed to credit terms.  No carriage charge for minimum order quantity and above for UK mainland only. Contact us for delivery to Northern Ireland, Channel Islands, Isle of Scilly, Scottish Highlands, Northern Isles; and international rates.

3.2    We may from time to time agree to delivery products to other countries and territories.  This will be agreed on an individual ad hoc basis prior to completing contract of sale.

  1. Delivery methods and periods

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)    if your delivery address is on the United Kingdom mainland, we will use a suitable courier / postal service and the typical period for delivery of products by this method is 5 working days following from the day that we received full and cleared payment.

4.2    If you place your order by end of 4pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

  1. Delivery charges

5.1    Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

5.2    Applicable delivery charges will depend upon whether you meet our minimum order quantity, the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

5.3    Our delivery charges are as follows:

(a)    in respect of minimum order quantity per delivery, we will waive our delivery charges.

(b)    where a delivery is below our minimum order per delivery, we will provide a quote prior to completion of sales contract.

  1. Delivery tracking

6.1    Delivery tracking may be available in respect of some orders for our products.

6.2    To track your delivery, we will provide details from our delivery service provider. Typically, you will need your order / tracking number to input into our delivery service provider website.

  1. Receipt and signature

7.1    All deliveries must be received in person at the delivery address, and a signature may be required.

7.2    Our delivery service provider will attempt to notify you in advance of making a delivery requiring signature. This may not always be possible.

  1. Additional deliveries

8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

  1. Collection

9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

  1. Delivery problems

10.1  If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)    the address for delivery cannot safely be accessed;

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)     if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Returns

 

  1. Introduction

1.1    We understand that from time to time you may wish to return a product to us.

1.2    We have created this policy to enable you to return products to us in appropriate circumstances.

1.3    This policy shall apply to all of our UK based customers.

1.4    This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

  1. Returns

2.1    If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)    we receive the returned product within 21 days following the date of dispatch of the product to you;

(b)    the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)    you comply with the procedure set out in this policy in relation to the return of the product; and

(d)    none of the exclusions set out in this policy apply.

  1. Returns procedure

3.1    In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

3.2    Products returned under this policy must be sent by Royal Mail Signed For delivery to Unit 5A, Atlas Business Centre, Oxgate Lane, London, NW2 7HJ

3.3    You will be responsible for paying postage costs associated with returns under this policy.

  1. Exclusions

4.1    The following types of product may not be returned under this policy:

(a)    food, drink and any other products liable to deteriorate within the period of 3 months following dispatch;

(f)     any product made to your specification;

(g)    any product made to order;

(h)    any product personalised or adapted for you; or

(i)     gift vouchers.

  1. Refunds

5.1    We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2    We will refund to you the original delivery charges relating to the returned product if there is an error on our part in making the delivery.

5.3    We will refund to you your reasonable postage costs incurred returning the product to us if there is an error on our part in making the delivery.

5.4    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5    We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

  1. Improper returns

6.1    If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)    we will not refund the purchase price or exchange the product;

(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)    if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

  1. Our details

7.1    This website is owned and operated by Livejoli Ltd T/A Joli

7.2    Our principal place of business is at Unit 5A, Atlas Business Centre, Oxgate Lane, London, NW2 7HJ

7.3    You can contact us:

(a)    by post at Unit 5A, Atlas Business Centre, Oxgate Lane, London, NW2 7HJ

(b)    using our website contact form;

(c)    by telephone, on 020 8450 7888

(d)    by email at info@livejoli.com